You can pay directly using credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, or direct internet banking (banklink). You only pay for the exact ticket you need - no separate wallet top-up required.

A standard 90-minute ticket costs 1.50 € and allows unlimited transfers within 90 minutes. Other ticket types include a 24-hour ticket for 5.00 €, a 3-day ticket for 8.00 €, a 5-day ticket for 10.00 €, and a monthly pass for 30.00 €.

The app offers standard full-fare tickets (time, day, and monthly). Concession/discounted tickets (e.g. for students, seniors, or persons with disabilities) are not available as code tickets and must be used with a personalized e-ticket (e-talons).

When boarding the bus, trolleybus, or tram, tap "Activate" and point your camera at the QR code near the doors or inside the cabin. If your camera cannot focus or has issues, tap to enter the vehicle identification number manually (5 digits displayed inside and outside the vehicle).

Yes, always! Every time you board a bus, trolleybus, or tram, you must scan the QR code to register your trip – this applies to all ticket types (90-minute, 24-hour, 3-day, 5-day, and monthly passes). Registering transfers during your ticket’s validity period is completely free. With a 90-minute ticket, you can finish your last trip to the end of the route even if the 90 minutes expire during the ride.

If your phone runs out of battery or encounters technical issues during the ride, the inspector will issue a penalty notice. However, you have the right to submit an appeal to Rīgas Satiksme to review the fine by providing your user ID (available in the app), phone number, penalty receipt, and proof of ticket authorization (date, time, and vehicle number from your app history).

Unactivated code tickets remain valid in your app for 3 months from the date of purchase in accordance with Rīgas Satiksme regulations.

If you have purchased code tickets but cannot use them within the 3-month validity period, you can visit any Rīgas Satiksme customer service center or send a refund application by email to [email protected] (providing your Rīgas Satiksme customer ID (account info), ticket ID (ticket details), and bank account). In accordance with Rīgas Satiksme regulations, refunds are issued in the amount of 90% of the ticket price.

Yes, you can purchase and activate multiple code tickets simultaneously on a single device in the Timey app.

If you have any questions regarding ticket purchases or app functionality, you can reach out to the Timey support team directly inside the app or by emailing [email protected].